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Portland Summer 2008 Portland Summer 2009 Portland Winter 2008

Hello,

Welcome to the all-new Portland brochure for summer 2008.

Inside you'll find hundreds of hand-picked holidays, all at value-packed prices. And you'll see that we've given your brochure a new look, to make it even easier for you to find your next Portland holiday.

Each destination is now colour-coded into 1 of 4 groups - Greece, Spain, other Mediterranean and long-haul. And all our 'Classic' flagship hotels, which have over 5 years of glowing customer reports, are on silver pages to make them easy to spot!

We still have all our great offers including up to 15% off high street brochure prices. Free child places, early-booking discounts, group offers, and exclusive online savings.

In resort we've been working with our sister company Thomson to continue to provide the best customer service and travel advice 24/7. You can call the HolidayLine, text our Travel Buddy service or request a personal visit from a Thomson Travel Advisor.

Booking with Portland couldn't be easier. Visit portlandholidays.co.uk and get exclusive savings when you book online. Alternatively, call one of our friendly travel advisors up to 9pm weekdays on 08705 00 22 00.

Happy Holidays,

Tracy Ries
Brand Manager

PS - Need even more inspiration? Visit portlandholidays.co.uk and click on the 'explore' icon!
Abbreviations
Those commonly used include: 1st Ch = 1st child; 2nd Ch = 2nd child; AC = air-conditioning; Ad = Adult; AI = all inclusive; BB = bed and breakfast; BL = balcony or terrace; CS = cot space; FB = full board; HB = half board; LSV = limited sea view; PB = private bath; PP = per person; PPPN = per person per night; RD = reduction; RO = room only; SC = self-catering; SH = shower; SUPPS = supplements; SV = sea view; SSV = side sea view; WC = toilet.
Accuracy
Flight timings: These may change with very little notice from those published. Your ticket will show the final flight details.
Meal service: Hoteliers may change from buffet to waiter service, or vice versa.
Sea views: May be partly blocked by trees from both public and guest rooms.
Balconies: If your accommodation is described as having a balcony, this will be a terrace if your room is on the ground floor.
Hotel Facilities: Some hotels offer facilities such as tuition or beauty treatments etc as part of your holiday. When these are offered, a limit will apply to the number of sessions which can be taken by guests.
Baths and Showers: Where hotel or apartment facilities include bath and shower, the shower will be an over-bath shower unless otherwise stated. Villa bathrooms may consist of a bath or shower stall or both.
Family rooms and 4-bedded rooms: These may not necessarily be larger than standard rooms.
Artist's impressions & Computer Generated Images: In some cases we have had to publish an artist's impression or computer generated image of a hotel. This image is intended solely to give you an idea of how the property will look. It is not an exact replica of the finished building.
Videos: The availability of videos advertised is correct at the time of publication.

Itineraries & Amenities: The sailing times shown in the Thomson Cruises brochure are correct at the time of going to print, but may be subject to change, we will notify you of any changes as soon as we are aware. Circumstances beyond our control such as bad weather may mean that we may have to change certain aspects of your cruise itineraries, this could be either before the commencement of your cruise or during its voyage, and this may also have an impact on your time of arrival and departure in and from ports. For Health & Safety reasons the cruise operator may also need to substitute your cruise ship for another similar vassal. At times local conditions in certain destinations may mean that  you may only have a limited time to spend in that particular port, town or resort, or that, we may have to bypass a port altogether.
Short notice changes of itinerary, hotel or ship may mean some facilities are not exactly as described. Compensation is not necessarily given for these changes.
Picture Windows/Portholes: In some cabins, your view might be obstructed due to lifeboats and their supporting structures. At times of heavy swell and high waves, the portholes in the outside cabins on Deck 1 might be covered.
Cabins for 3 and 4 people: These may not necessarily be larger than standard rooms. Cabin berths for 3rd/4th guests will usually be upper bunks. The third berth in Deluxe cabins on Thomson Spirit and Thomson Celebration is a rollaway bed.
Air Carrier Liability
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury There are no financial limits to the liability for passenger injury or death. For damages up to 100000 SDRs* (approximately £80,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance payments If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately £13,000).
Passenger delays In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately £3,300).
Baggage delays In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £800).
Destruction, loss or damage to baggage The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
Liability of contracting and actual carriers If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.
* SDR (Special Drawing Rights) is a unit of account created by the International Monetary Fund in 1969, based on a basket of the world's leading currencies, principally US Dollars, Euros, Japanese Yen and Sterling.
Please note: In accordance with EU regulation 2111/2005 there is a 'community list' which contains details of air carriers that are subject to an operating ban within the EU community.  This list can be seen at www.dft.gov.uk
All Inclusive Hotels
• You may have to wear a wristband or carry ID to qualify for the full range of benefits. Under-18s should not expect to be served alcohol. 
 • Times for free drinks and snacks can vary. Your All Inclusive package may not include bottled mineral water. You’ll need cash for extras such as excursions, telephone calls and safety deposit boxes. 
 • Some restaurants require reservations and are subject to availability. 
 • You may be charged for motorised sports and have time limits or age/experience restrictions on some sporting activities. 
 • Sessions per guest for some facilities will be limited. 
 • In the unlikely event that a delay to your return flight means you spend extra time in resort (not necessarily at your original accommodation), any refreshment supplied will be according to the airline’s instructions and not the board basis of the hotel you booked. 
 For a full description of what’s included, see the individual hotel description.
Arriving / Departing Your Accommodation
The ‘Holiday Length’ or ‘Number of Nights’ tells you the number of nights your room (whether in a hotel or apartment, on a tour or cruise) has been reserved for you.
Short haul arrivals: If your holiday flight departs at night and arrives in resort at night or in the early hours of the morning, your accommodation will be ready and waiting for you – this counts as your first night in the accommodation. If your flight departs early in the morning and you arrive at your accommodation before midday however, your room may not be ready as the previous guests may have only just checked out.

Long haul arrivals: Some overnight flights from the UK arrive in the early hours of the morning, these do not count as one of your holiday nights. Rooms may not always be ready for you on arrival.

Hotel/apartment check out: On the last day of your holiday, you may have to leave your room by mid-morning or noon so it can be prepared for the next guests. If your flight departs on or after midnight, you will have to check out of your room by midday on the previous day. A courtesy room or apartment will usually be available, free of charge, where you can leave your bags until departure time. Late check out rooms are available to purchase at selected properties; please see Holiday Options for details. Depending on the arrival and departure times of your flights, you may miss a meal if you have booked half or full board. We have taken this into account in the total cost of your holiday (including flight supplements).

Fly-Cruises and Stay & Cruise holidays: You will be able to board the ship as soon as your coach from the airport or hotel arrives in the port. On disembarkation day, you should be ready to leave your cabin by 8am. We will take you to the airport in good time for your return flight home; until then, you may remain aboard the ship. Courtesy cabins will usually be available so you can freshen up before you leave.
Cruises departing from the UK: We ask you to board in the UK Port between 2pm and 4pm. On disembarkation day cabins should be vacated by 8am.
Cruise & Stay holidays: After your cruise you will be collected from the ship and taken to your hotel in the morning. Rooms may not always be ready on arrival.
Car Rental - Europcar
What's included
• Unlimited mileage
• Collision Damage Waiver (CDW)
• Theft Waiver (THW)
• Third-party insurance cover
• Airport and local surcharges
• Local Government Tax
• Airport pick-up
• Delivery to your accommodation may incur an extra charge in some resorts
• Local road maps
• Breakdown service, 24 hours a day, 7 days a week
How to book
• Choose from 3, 7 or 14 day rentals.
• Confirm that you would like to rent a car when you confirm your holiday.
• The cost of the rental will appear on your holiday invoice and must be paid in full on the balance due date.
Terms, Conditions & Important Notes
Insurance
• CDW and THW cover your responsibility for loss of, damage, theft, attempted theft or vandalism to the car. The cover will only apply if you meet all the terms of the Rental Agreement. You may have to pay insurance excess charges towards any claim. This amount may vary by country or car group.
• Insurance to reduce the excess charges can be taken out where available for an extra fee, this is called "excess waiver".
• Insurance does not cover tyres, windscreens, the roof, the underside or interior of the car and towing charges. You may, therefore, be liable for damage to these items. Insurance does not cover loss or theft of personal belongings left in the car.
• Personal Effects Insurance covering contents of the car can be taken out for an extra fee where available.
• Personal Accident Insurance (PAI) can be taken out for an extra fee, but it is included in the insurance cover that we recommend (see Insurance page).
Deposits
• On collection, you will be asked to leave a valid major credit card (NB: not debit) imprint as a deposit to cover CDW and THW excess charges, petrol and any additional days you may have booked locally. Some larger cars will require imprints of two valid major credit cards. The cost of excess charges will be refunded to you on return of the car with no damage.
• The car is always delivered with a full tank of fuel. You can fill the car up before returning it, otherwise you will be charged for the amount of petrol used.
Documentation
• When picking up your rental car, ensure that the authorised renter can present a valid major credit card, a valid passport and a full and valid original driver’s licence.
• All intended drivers must produce a full and valid original driver’s licence in English that they have held for at least one year. For car rental in Malta and Turkey the licence must have been held for a minimum of two years, for Croatia the licence must have been held for at least three years and for Cyprus a minimum of three years, where drivers are between the ages of 21 and 25.
• Before your departure, we must be made aware of any endorsements to a driver’s licence such as driving under the influence of drugs or alcohol and negligence.
• Photo-card licences must be supported with counterpart licence. A photocopy or fax copy of the driving licence will not be accepted.
• Each named driver must sign the Rental Agreement.
• Your holiday documentation is required when you pick-up the car.
Additional Drivers
• Additional driver charges apply for two or more drivers. You must make any additional driver arrangements when you pick up the car. All drivers must meet the age and driving licence conditions explained in the documentation section.
• Only named drivers may drive the rental car.
Age Restrictions
• The minimum rental age for all countries is 21 except in Turkey where the minimum age is 22. A young driver surcharge usually applies to drivers under 25 years.
• The maximum rental age for all countries is 70.
General Conditions
• If you cancel your car rental at any time up to 7 days before your departure, you will have to pay a cancellation fee of £15. If you cancel your car rental within 7 days of departure, the full amount of the rental will be charged.
• If you break any of the terms of the Rental Agreement e.g. through negligence or driving under the influence of alcohol or drugs, you will not be covered by the insurance. This means that you may be responsible for any costs of repairing or replacing the car and any other costs Europcar incur if the car is lost, damaged or stolen.
• All rentals are subject to Europcar’s rental terms and conditions, which are subject to local law.
• Items such as garaging, petrol, parking charges and traffic fines are not included in the rental cost.
• Rentals for 1 or 2 days can be arranged with your Thomson resort team.
• Pre-bookable car rental is only available if you book more than 7 days before your departure.
• If you return the car late, you will have to pay extra rental charges.
• All cars have rear seat belts in countries where they are a legal requirement.
• In some cases, you may be picked up and taken to the local Europcar office to collect the car.
• Delivery and collection is restricted to between 9am-5pm Monday-Friday and between 9am-12 noon on Saturday. If you pre-book car rental for the full duration of your holiday, the vehicle must be collected and returned to the airport.
• All taxes and fees included within these prices are correct at the time of going to press. However, taxes are subject to government policy changes.
• In some destinations Europcar may add an extra charge for delivery to and collection from your accommodation. There may also be a charge for collecting your car out of normal office hours.
Optional Extras
• Infant seats and roof racks are available in resort, they are subject to availability and must be paid for locally.
Car Rental - Florida
The vehicle allocated is based on the size of your party including infants. The vehicle allocated does not take into account the amount of luggage you’ll be carrying or the distances you’ll be travelling.

Passengers per booking (inc. children & infants)	Car included	UK Equivalent
1 or 2	Economy 2dr	Vauxhall Corsa
3	Compact 2dr	Vauxhall Astra
4	Mid Size 4dr	Vauxhall Vectra
5	Full Size 4dr	Vauxhall Omega
6	Mini Van	VW Sharan
7 or 8	8 seater van	VW Sharan
9 or more	12 seater van (subject to availability)

Please note: A particular make of vehicle cannot be guaranteed.

Free car - What’s Included
• Air-conditioned car with unlimited mileage, automatic transmission, and radio
• Local road maps and information
• Liability cover offering third party liability protection up to $25,000 maximum per accident. Third party liability protection relates to any damage or injury you may cause with your rental vehicle to either the property or person of a third party excluding relatives.
Compulsory extras (paid locally)
• Florida State Surcharge of $2.05 per vehicle per day
• Airport operating fees $3.00 - $3.50 per vehicle plus 8.6% on all optional extras
• Airport handling fees $3.00 - $3.50 per vehicle
• State and local taxes 7%
• Collision Damage Waiver (CDW): If you are involved in an accident CDW relieves you of all responsibility for the collision and covers you for all damage to the rental vehicle up to its full retail value regardless of fault. Alamo reserves the right to refuse a replacement vehicle to anyone who has had as a result of their negligence an accident, breakdown or contravened the law.
The above charges are compulsory and will be payable locally upon arrival.
Fully Inclusive Car – What’s Included
• Air-conditioned car with unlimited mileage, automatic transmission, and radio
• Local road maps and information
• Collision Damage Waiver (CDW)
• If any laws were passed which limit the sale of CDW then a payment of approximately $126.00 per vehicle per week would become compulsory and payable direct to Alamo in exchange for full coverage.
• Florida State Surcharge of $2.05 per vehicle per day
• Airport operating fees $3.00 - $3.50 per vehicle plus 8.6% on all optional extras
• Airport handling fees $3.00 - $3.50 per vehicle
• State and local taxes 7%
For your increased protection and peace of mind we also include up to $1 million liability coverage for all fully inclusive cars free of charge. Liability cover offers third party liability protection up to $1,000,000 maximum per accident. Third party liability protection, relates to any damage or injury you may cause with your rental vehicle to either the property or person of a third party excluding relatives. The liability cover also offers protection against uninsured motorists to a limit of $100,000 per accident. Motorists in the USA can legally drive with only minimal insurance cover. Uninsured motorist protection (UM) benefits the renter and any family member related by blood, marriage or adoption, up to an aggregate single limit of $100,000 per accident (for accidental death or injury should you be hit by an uninsured or underinsured driver).
Optional extras (payable locally)
• Fuel: vehicles have a full tank of fuel for which a charge is made based on the average full service pump price for mid-grade fuel. This charge is payable when you sign your rental agreement. Vehicles can be returned with an empty tank.
• Under 25 surcharge $20.00 per day for each driver aged 21-24 inclusive
• Additional driver surcharge of $8.00 per day for each additional driver
• Child seats (compulsory for children under 4 yrs of age), $5.99 per day per seat
All items purchased locally are subject to airport operating fees, handling fees and taxes plus local sales tax of 7%
Deposits
• Alamo requires a credit card imprint or a cash deposit of $100 per week.
Documentation
• Details of your booking are transferred directly to Alamo
• When you collect the vehicle, the driver(s) will be asked to sign Alamo’s conditions of rental making the rental the subject of a direct contract between each driver and the rental company. At this point you will be charged for fuel and any applicable extras, please check the charges at this point. Only drivers named at the start of the rental may drive the vehicle, and each driver must sign the contract.
General conditions
• A full UK driving licence is required if you intend to drive whilst on holiday. This must be the original licence, as photocopies are not accepted. If you are entitled to drive in the UK, you can drive in the USA regardless of endorsements however you must be at least 21 years of age. Alamo will not accept US or International driving licences.
• Laws, especially on drinking driving, may differ from those in the UK.
• Alamo operate a 24-hour system, so on your final day you must return your vehicle(s) by the same time as originally collected, or an extra day’s rental will be charged at a local rate.
Child Offers and Prices
These are on a strictly limited, ‘first come, first served’ basis. Up to two children may travel for less than the full adult fare but do not count as adults when the accommodation occupancy level is calculated. Only those paying the full adult fare (including the 3rd and 4th child benefiting from the large family offer) are counted as occupants in a hotel room, villa or apartment, whatever their age. Children qualifying for free or reduced child prices do not count towards group offers.
Free child places
• Only 1 free child place is available in each hotel room or selected apartment type or villa (where offered).
• Free child places are charged: deposits (refunded when your holiday is paid for in full); flexible dining and meal supplements; insurance (if taken).
• If a booking is changed, any free child places for the new holiday are subject to availability.
• Only available for a child sharing a room or villa with 2 full-fare-paying adults.
Reduced child prices
• Reduced prices for 1st and 2nd children only apply to children sharing a hotel room or apartment with 2 full-fare-paying adults.
• 4 adults sharing an apartment with 2 or more bedrooms can bring 2 children at the 1st child price (one of which may be a free child, if available).
• If one child qualifies for a free child place, a 2nd child sharing the same hotel room or apartment will pay the full 1st child price plus an amount per week as shown in the price panel.
• Children not sharing with at least 2 adults (except for single parent offers where applicable), third and subsequent children pay the adult price and count as adults when the occupancy level is calculated.
• Deposits, flight, room, extra facility and board supplements and insurance premium (if taken) must be paid in full for all children travelling at a reduced child price.
Single parent offers
•Available for a child sharing with 1 full-fare-paying adult on selected codes featuring a single parent offer •The 1st child will count towards adult room occupancy, and pay the 1st child price, in accommodation where the Single Parent Offer is applicable •The 2nd child does not count towards adult room occupancy, and pays the 1st child price, in accommodation where the Single Parent Offer is applicable •All offers are subject to availability in the relevant accommodation
Bed sharing
• In hotel rooms with just 3 single or 2 double beds, the 1st and 2nd children must share a bed to qualify for the child price. Bed sharing is only allowed where the children’s combined ages do not exceed 11 years. Where the children’s combined ages do exceed 11 years only 1 child can be accommodated in the room. Some hoteliers do not allow bed sharing.
Large family offers
•Save up to £40 on 3rd & 4th children sharing an apartment at:  Algarve: Vilanova Villas & Apartments; Turkey: Portobello Apartments, Spice Apartments. •Savings for 3rd & 4th children apply when sharing an apartment with 2 full-fare-paying adults and 2 children.
Age ranges and restrictions
• Age ranges are as follows: 2-12 years inclusive in hotels unless otherwise stated on the hotel description (please see the note above on bed sharing); 2-16 years inclusive in apartments.
• Children under 2 years of age on the date of the return flight count as infants. See  flight information.
• No person under 18 years of age will be allowed to travel independently with Thomson. If you are 17 years of age or under, at least one accompanying member of your party must be 18 years of age or over, and this person must be the lead name on the booking.
• Owing to the nature of tours we regret we are unable to accept bookings for children under 12 years on the date of return travel.
• Cots: We do recommend that you bring your own travel cot as some hoteliers cannot guarantee that there will be a cot available on the date you arrive. Please bear in mind that no extra baggage allowance is given for travel cots, so you will have to pay an extra charge if your total luggage weight exceeds the airline’s own limit (which may be less than 20kg. See 'Baggage Allowance' under ‘Flight information’). Hoteliers may charge for infant cots and food.
Child offers and prices on cruises
These are on a strictly limited, ‘first come, first served’ basis. Up to two children may travel for less than the full adult fare. Children qualifying for free or reduced child prices do not count as adults when the apartment occupancy level is calculated. Only those paying the full adult fare are counted as occupants in a hotel room or apartment, whatever their age. Children qualifying for free or reduced child prices do not count towards group offers.
Cruise Holidays - additional information
Cruises especially for Adults
During these weeks we will not accept bookings for children under 16. There will be no reduced child prices, family discounts or other incentives that would encourage families to book. Despite this we cannot guarantee a completely child-free environment onboard.
All Inclusive upgrade
The drinks package includes draught beer, spirits, aperitifs, house wine and soft drinks. A range of teas, coffees and cocktails are also included. Premium drinks as defined onboard (e.g. champagne, cognac and malt whiskies) and bottled water are not included. Drinks are available from all bars, lounges and restaurants – this does not include cabin service/mini bar purchases. Drinks served outside of 10am-2am will be charged to your onboard account. Special rates apply for children aged up to and including 17 years. The minimum drinking age aboard our ships is 18.
All Inclusive upgrade only applies to the time aboard ship, it does not apply to hotels on Cruise & Stay (or Stay & Cruise) holidays. All offers are only available on selected holidays, dates and departure airports/UK ports and are subject to availability.
Please note that the All Inclusive Upgrade must be booked by all members of the party.
Booking your cabin number
To book your cabin by number in advance of your cruise, just follow these simple steps:
1. Choose your cruise and book it as usual
2. Once you have booked, you can request your cabin number by telephoning 0871 231 4908 between the hours of 08.30-18.00 Mon-Fri, 08.30-17.30 Sat and 11.00-16.00 Sun. Calls cost 10p per minute at all times from BT landlines. Other operator networks may vary.
3. We will confirm your cabin number to you over the phone, and add the £30 cabin booking fee to your Holiday Invoice.
Things you need to know:
- There is always a degree of background noise on a ship which may be exaggerated during manoeuvring or adverse weather conditions. Cabins in the centre part of the ship and on higher decks tend to be less affected.
- All cabin reservations are offered subject to availability. If you decide to cancel your cruise booking because your requested cabin is no longer available, you will have to pay the normal cancellation charges set out in section 12 of Our Agreement.
- If you cancel your pre-booked cabin reservation, your money will not be refunded.
- Occasionally, cabins may become inoperable due to circumstances beyond our control, perhaps very close to your sailing date. If this happens, we will have to change your cabin number. If we do so, you will be allocated the nearest available cabin to your original choice and your reservation fee of £30 will be refunded by the Reception Manager onboard.
- Not all cabins are available to pre-book.
- We cannot accept cabin reservations within 15 days of departure.
Shipboard Accounts
With our cashless shipboard accounts system, all purchases are charged to your cabin account and settled at the end of your cruise. Accounts are opened when you board the ship, and can be settled by cash, travellers’ cheques or credit card/debit card. Please note there may be a small charge for paying by credit card and there is a 2% charge for changing travellers' cheques . If you wish to settle your account in cash you will be required to leave a deposit of £200 per 7 night cruise. Please ensure you have sufficient funds available.
Credit cards/Debit cards
Visa, Mastercard/Access, American Express credit cards and Delta and Maestro debit cards are accepted. Prices aboard are in £ sterling, there are limited exchange facilities so you can change small amounts of money (cash or travellers’ cheques) to use ashore. There is a 2% charge for the exchange of travellers' cheques onboard.
Credit Offer Onboard
A monetary amount will credited to your onboard account at the start of your cruise. This credit can be redeemed against all non-cash purchases on the ship (cash transactions such a casino gambling and bingo are excluded). This credit is only available to adult passengers. It is not transferable and cannot be refunded.
Dining Arrangements
There are two sittings for dinner aboard Thomson Destiny and The Emerald. The first normally commences between 6.30-7pm and the second between 8-9pm. You can request your choice of sitting at time of booking or at the start of your cruise. Aboard Thomson Celebration and Thomson Spirit there are no set sittings for dinner. Simply arrive within the opening hours advertised and you will be shown to a table by our professional waiting staff. For gala night, you will be allocated to either an early or late sitting on arrival at the ship. Cabin service is available 24 hours a day (extra charge applies).
Free Transport from Southampton
The Spirit of Iberia itinerary sails from Southampton on Thursday 27th September and ends in Majorca on Thursday 4th October. Flights return to a range of UK airports at the end of your cruise. A free coach transfer will operate from your chosen return airport to Southampton cruise terminal on 27th September. Offer is subject to availability. Please note there will be no transfer operating from Humberside.
Port car parking
Parking is provided in a secure area within the port area. This will be within a short walking distance of the terminal building or a shuttle bus will operate.
Free/reduced price parking must be requested at the time of booking. This offer is subject to availability and may be withdrawn at any time.
Wheelchairs
We regret the number of passengers using wheelchairs on Thomson Cruises is restricted. Therefore you must call our Special Assistance Team on 0871 231 4908 before booking your holiday. Calls cost 10p per minute at all times from BT landlines. Other operator networks may vary. Failure to comply with this may result in you being refused boarding either on the aircraft or on arrival at the ship.
Passengers who need to use a wheelchair onboard must reserve one of the designated cabins. Thomson Celebration and Thomson Spirit have four, whilst the The Emerald has two and The Calypso has five such cabins, as shown on the deck plans. These cabins have private facilities adapted for wheelchair users and have special access. Only standard size collapsible wheelchairs can be accepted. Due to narrow corridors and ledges it is particularly difficult to move around The Emerald and The Calypso in a wheelchair. We regret that battery operated wheelchairs or scooters cannot be accepted onboard. There are no cabins aboard Thomson Destiny with facilities adapted for wheelchair users. Passengers confined to wheelchairs will not be able to go ashore in ports where a tender to shore is necessary. Depending on the port and tidal levels, it may not always be possible for these passengers to leave the ship at all due to gangway access. Passengers using a wheelchair onboard must be accompanied by a fit and able companion able to assist them. If you are unable to use coach transfers or require assistance at the airport, assistance and taxis can be pre-booked at a charge. Our Special Assistance Team can arrange this for you; proof of need will be required at the time of booking, such as your registered disabled number or a letter from your doctor.
The less mobile
As with those confined to wheelchairs, the less mobile are welcome but should be aware that due to the structure of a ship, access to facilities onboard, gangway access and tender to shore operations can be difficult. If you have difficulty in walking, we must insist that you take the advice of our specialists and pre-book your cabin. Our specialist team will advise you which cabins are in suitable locations. There is a charge for pre-booking your cabin of £30.
Less mobile passengers who require a wheelchair for use ashore only must bring their own standard size collapsible wheelchair. This will be retained for storage at the gangway. Only passengers booked in those cabins specially adapted for wheelchair use will be able to use their wheelchairs around the ship.
Facilities on land will vary by accommodation. Some excursions are not suitable for the less mobile. Should you require wheelchair assistance at the airport, this must be pre-booked and proof of disability provided at the time of booking. If the extent of your disability is such that you cannot use the coach transfers provided between the airport, ship and hotel, then taxi transfers can be pre-booked at a charge.
Special needs
You must let our Special Assistance Team know in advance if you require any special arrangements, including dietary and medical needs on 0871 230 0204. Calls cost 10p per minute at all times from BT landlines. Other operator networks may vary. If you have a disability, a severe sensory impairment or are undergoing medical treatment, you must let us know when making your booking. Our ships do have fully equipped medical centres but they are not designed for extensive or continuing treatment of existing conditions.
Customs
A customs guide for travellers entering the UK can be obtained from the Customs and Excise National Advice Service on 0845 010 9000. Details are also available on the Customs and Excise website: www.hmce.gov.uk.
Data Protection
PRIVACY POLICY
TUI UK Limited’s Privacy Policy sets out what information we collect, how we collect it, and what we do with it. INFORMATION ABOUT YOU
Your Information
This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking relating to the same (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.
We will update your information whenever we get the opportunity to keep it current, accurate and complete.
Our Use of Your Information
(1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose your information to our service providers (who could be located outside the UK/EEA). In order for you to travel overseas, it may be mandatory (as requested government authorities at the point(s) of departure and/or destination) to disclose your information for immigration, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Even if not mandatory, we may exercise our discretion to assist where appropriate.
(2) We may collect and use your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our “group companies” (some of whom are outside the UK/EEA) for business purposes. We may also disclose your information to companies who act as “data processors” on our behalf, or to our service providers operating systems or business functions on our behalf, some of whom are outside the UK/EEA. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
(3) Some of your information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if your illness at resort is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately.
If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.
Direct Marketing Material
(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our holiday group companies. Please note that our websites will assume you to agree to e-communications when you make a booking. You will be given the opportunity on every e-communication we send you to indicate that you no longer wish to receive our direct marketing material.
(2) You may indicate your preference regarding receiving third party direct marketing material.
(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.
Your Rights
(1) You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
(2) You have the right to ask in writing not to receive direct marketing material about our products and services. If the following facilities are available, you can amend your previous preference on our website(s), using our “unsubscribe e-mail” or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way.
(3) If you would like a list of our group companies or brands, please send us your request.
Our registered address is at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex. RH10 9QL. Please address your correspondence to the Assistant Company Secretary.
Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
USE OF TOOLS/"Cookies" and Links to Other Websites
If our contact and dealing with you is via our website(s), we may use “cookies”. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so.
We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.
Our website(s) may contain links to other sites not controlled by us. We are not responsible for the actions, content or the privacy policies of those websites. It is your responsibility to check the status of these sites.
Monitoring
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.
Security Statement 
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
Changes to this Policy
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
Privacy Policy: March 2007
Discounted Holidays
Any holiday booked within the validity of this brochure which has more than 10% off will fall into the ‘discounted holidays’ category. These holidays may be subject to additional charges for coach transfers and may have a reduced checked in luggage allowance. Any holiday booked within 50 days of departure may also be subject to additional charges for coach transfers and may have a reduced checked in luggage allowance. Any increase in kg may be subject to additional charges. Please check with your travel agent or on Thomson.co.uk at time of booking.
Essential Travel Information
Check below for our most up-to-date important information and travel advice on your chosen destination.

Please note conditions and requirements are constantly changing. For the latest details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the Foreign Office website at www.fco.gov.uk/travel and the Passport Office website at www.passport.gov.uk for passport information before booking or travelling. Holders of non-UK passports should always check with their embassy, high commission or consulate before booking a holiday.

Antigua & Barbuda
The local currency is the Eastern Caribbean dollar but US dollars are widely accepted.

Antigua is a developing country and may experience the occasional power cut or water shortage.

Barbados
A departure tax of BD$55 is payable in cash at check-in for departure from Barbados.

The local currency is the Barbados (‘Bajan’) dollar but US dollars are widely accepted.

Barbados is a developing island, so sidewalks and pavements are limited and you may experience the occasional low water pressure or water shortages.

In some areas you may be approached by street vendors selling various items. A firm 'no, thank you' is usually enough, should you not wish to purchase anything.

Most hotels require a credit card imprint or cash deposit to cover any additional costs for use of extra facilities at your accommodation.

Brazil
A passport valid for at least 6 months from your date of arrival in Brazil is required for UK and most European citizens. On arrival in Brazil you'll be asked to fill in an entry form to obtain a tourist visa. Citizens of other countries should check with the Brazilian consulate for visa regulations before travelling.

A departure tax of US$36 is payable on departure from Brazil.

The local currency is Brazilian Real – Sterling is not widely accepted nor are some brands of Travellers Cheques. We recommend you bring US$ cash to pay for excursions and American Express US$ Travellers Cheques to change into local currency for day to day expenses.

Hotels ask for a tourist ecotax on departure of 1 real per person per day, this however is an optional payment.

Please remember if you are offered any illegal drugs such as marijuana in Brazil, penalties are severe and a simple 'no thank you' should suffice.

Bulgaria
With effect from 1st September 2006, British citizens holding valid passports may enter Bulgaria for up to 90 days in any 6-month period without requiring a visa, instead of the previous 30 days. You are not allowed to re-enter Bulgaria after the initial 90 days have expired if you have not spent the requisite period outside the country. Prior to travelling you should ensure your passport is valid for three months beyond the end of your intended stay. Damaged passports will not be accepted.
Please note British subjects, e.g. of Irish descent and born before 1 January 1949, must obtain a visa from the Bulgarian Embassy in London prior to any visit to Bulgaria, otherwise they will be refused entry and returned to the UK.

Children travelling to Bulgaria must have their own passport. If the child is on a parent's passport, this must have a photo of both the adult and child.

Bulgarian lev currency can be purchased in the UK (through our Thomson locations). You can take lev in/out of Bulgaria but you must declare amounts over 5,000 lev.

Bulgaria is still largely a cash economy. Credit cards are not yet very widely used, though they may be accepted in major hotels and, increasingly, in restaurants and retail outlets.

Cape Verde Islands
British Citizens require a passport valid for a minimum of 6 months after your return and a visa for Cape Verde. If you are a British Citizen, please download the form from www.thomson.co.uk/cape-verde-visas and e-mail your completed form to following address at least 7 days in advance of your departure:

Cape Verde Visas
Tui UK
Wigmore House
Wigmore Lane
Luton LU2 9TN 

We will apply for a single-entry visa on your behalf, and on arrival in Cape Verde your passport will be stamped. The fee of 25 euros per person (regardless of age) will be collected by your Thomson representative in Cape Verde.  In the case of changes to your flight number, timings or date of travel, then please resubmit the form.

Should you wish to apply for your visa independently, please contact the Cape Verde consulate (details below), or use one of the visa handling companies advertised on the internet.  You will find that many companies charge a handling fee for this service.
If you are a non- British citizen please contact the Cape Verde consulate directly for information on visa requirements. 

To apply for visas independently:
www.capeverdebureau.com
18-20 Stanley Street,
Liverpool L1 6AF
Tel: 07788 428 932

We strongly advise against waiting until you arrive in Cape Verde to obtain your visa, as there are likely to be lengthy queues which could mean missing your transfer to your hotel.   

The currency is the Cape Verde escudo; this is a restricted currency, however, and cannot be taken in or out the country. We recommend you take euros as these are widely accepted. There is a 5% charge levied for using credit cards on the island (including payment for local excursions). Please note Visa cards are widely accepted, however Mastercard is not. Travellers cheques are accepted but  may incur a charge of up to 12 euros per cheque. 

As an up-and coming destination, parts of the island of Sal are often a work in progress. Santa Maria is currently undergoing a sympathetically thought out hotel construction programme, however it doesn’t hinder the town’s charm and the majority of the accommodation is sea-facing.

Cuba
A tourist card is required for all visitors to Cuba, including children travelling on an adult’s passport. The tourist card is valid for a maximum of 30 days (although it can be extended in resort) and costs £20 in the UK. For information on the purchase of tourist visa cards, you should contact the information line on 09065 508973 (calls are charged at £1.00 per minute) or, to receive an application form for a tourist visa card, send a stamped addressed envelope to the Cuban Consulate, 167 High Holborn, London, WC1V 6PA. Tourist cards can also be purchased from the Thomson desks at Gatwick and Manchester airports on the day of departure prior to check-in for £20.00.
Passports must be valid for 6 months after your return date. If you were born in Cuba you will need a special visa. Application forms can be requested as above.

A departure tax of approximately 25 Cuban convertible pesos per person will be charged when leaving Cuba. This tax can only be paid in pesos; credit cards and foreign currency are not accepted.

Guests are advised to check with the Cuban Embassy before travelling regarding which items can be brought into the country as certain items including gameboys and DVDs carry a fine or are prohibited and can be confiscated on arrival.

Guests are advised to contact their banks regarding the use of credit/debit cards in Cuba as any cards affiliated to American banks are not accepted. This remains the guests’ responsibility to check prior to travel. United States dollars and dollar traveller’s cheques are no longer accepted in Cuba.

If you are looking for gourmet dining or à la carte service then Cuba may not be the ideal destination for you. Cuba is a developing tourist destination‚ still learning how to cater for an international clientele.

Paintings and old books require permission for exportation from the Cultural Goods Fund and the protected black coral and turtle shell jewellery is subject to import restrictions in the UK.

While Cuba has a reputation for being crime free‚ it does have its problems. Varadero is considered quite safe; however‚ you are recommended to hire a safety deposit box and to be extra vigilant when visiting cities such as Havana.

Cyprus
A full passport is required valid for three months after leaving Cyprus. If your passport contains a Turkish Cypriot stamp, call the Passport Office for advice.

In general the sea is clear and excellent for swimming but please check locally and obey flag-warning systems as some beaches are affected by strong currents which can make swimming dangerous.

Dominican Republic
Everyone travelling to the Dominican Republic will need a valid tourist card, including children travelling on an adult’s passport (except for UK passport holders on cruise only holidays). Please note that this cost is not included in the holiday price.  For stays of up to 15 days, the cost is £10 in the UK or US$10 on arrival in the Dominican Republic. An additional fee of approximately US$10 is charged for longer stays (be prepared for long queues on arrival if you decide to wait and buy your tourist card in the Dominican Republic). For information and other enquiries on the purchase of tourist cards, you should call the Consulate General of the Dominican Republic on 0151 236 0722 (Tue-Fri 09.30-12.30) or 0207 727 6285 (Mon-Fri 10.00-17.00).

A departure tax of US$20 must also be paid upon departure.

The local currency is the Dominican peso, but US dollars are widely accepted.

During public holidays beaches may be crowded and service slow. During local fiestas and many weekends throughout the year, resorts and hotels may become busy with local and Latin American business.

As this is a developing country, standards of service can vary across the island. Road surfaces are sometimes poor and the electricity supply can sometimes be erratic.

For safety reasons we do not recommend excursions sold by beach vendors. All Thomson excursions have been fully inspected and meet all health and safety requirements.

Egypt
A full passport is required, valid for six months after your date of departure from Egypt. You must also have a visa (cost about £20 which we recommend you obtain from the Egyptian Consulate before departure. Alternatively, it’s available upon arrival at the airport in Egypt. It may be slightly cheaper to purchase your visa upon arrival but there are likely to be queues at the visa counter in the airport.
If you are staying in Sharm El Sheikh a visa is only required if you travel outside the Sinai Desert and/or if you go sightseeing or diving outside Sharm El Sheikh. 
For enquiries on the purchase of visas, please contact the Egyptian Consulate on 020 7235 9719 (Mon-Fri, 09.30-12.30).

All coach transfers to the Red Sea (to Hurghada/El Gouna, Makadi Bay and Marsa Alam) will be accompanied by a police convoy.

For guests taking the Cairo excursion or the Cairo cruise and stay option, please note that the airline system within Egypt for your internal flight between Luxor and Cairo is such that you may travel at unsociable hours. Naturally our agents will do everything possible to ensure the smooth running of internal flights and transfers, but regrettably Thomson have no control over flights within Egypt. A breakfast box is provided by the hotel to guests on flights departing early in the morning.

It is not possible to pay for 'extras' in hotels when settling your bill at the end of your stay in Egyptian pounds. Payment will now only be accepted in sterling pounds, travellers’ cheques, US dollars, euros or credit cards. Thomson or hotels will not accept Maestro cards.

Scottish banknotes are not accepted in Egypt.

Egypt is a Muslim country and certain conventions regarding dress and the consumption of alcohol should be observed to avoid causing offence.

Florida (USA)
The Department of Homeland Security in the USA are more strictly enforcing and changing a number of their regulations relating to entry into the USA. Since October 2000, the USA has operated a Visa Waiver Programme which has meant most UK passport holders travelling to the United States on a holiday did not require a visa providing they met the requirements detailed below:
• Be travelling on holiday or in transit
• Be staying in the United States for less than 90 days
• Hold a return or onward ticket
• Complete and present an I-94W form to the Immigration Authorities at the first point of entry to the USA. (These forms are available at check-in or on the aircraft)
• Otherwise be eligible for a visa
All visitors travelling under the Visa Waiver Programme are now also required to hold and present a machine readable passport. This applies to both adults and children, each of whom must have an individual machine readable passport. All UK passports issued after 1988 are machine readable. These passports are easily identifiable as they are in the new, small red design. The older style black passports are not machine readable. Therefore, if you would otherwise qualify for the Visa Waiver Programme but are still using an old style black passport, you will either need to renew your passport and obtain a new, small red one which is machine readable or obtain a visa. Equally, if you have children included on your passport, regardless of whether it is the older (black) or the new (red) style passport, you must obtain a new, small red machine readable passport for each child or obtain an individual visa for each child currently included on the parents’ passport.
Current information from USA immigration is that from approximately 26th October 2006, all visitors travelling under the Visa Waiver Programme will be required to hold and present a biometric passport. In addition to this, all new passports issued on or after 26th October 2005 must contain a digital photo image to enable the holder to travel to the USA visa free. British citizens with machine readable passports but without a digital photo will still be able to visit the USA visa free until the 26th October 2006 if their passport was issued before the 26th October 2005 deadline.
For the latest information, or if you do not hold a UK passport or have any passport which was issued overseas then please contact the United States Embassy to check specific passport and visa requirements. Please allow yourself plenty of additional time to arrange either new passports or visas for each member of your party that does not currently hold an individual machine readable passport. If you do not meet these new regulations, we will be unable to allow you to check in for your flight and travel on your holiday, as you would subsequently be refused entry to the United States. If you have a criminal record or if you hold a British Overseas Citizen, British Subject or any other non-full British citizen passport please consult the Foreign Office website www.fco.gov.uk (Travel Advice by Country/United States/Entry Requirements), or the offices below. Should you require any additional information on the Visa Waiver programme, please contact the United States Embassy on http://www.usembassy.org.uk/cons_new/visa or consult the US State Department website on http://travel.state.gov/ .

Gambia
From 1st November 2006 British visitors no longer require a valid tourist card or need to pay a visa fee on entry to the Gambia. Your passport must be valid for 3 months after the date of return. No visa is required for British Passport holders visiting up to 21 days. For further information, please contact The Gambia High Commission, Kensington Court, London, W8 5DG. Tel. 020 7937 6316.

Holidays here can be basic compared to many other holiday destinations and there are limited beaches outside some hotels due to tidal wash. Power failures can occur daily but the hotels run off generators.

The annual festival of Ramadan lasts for about a month from approximately 2nd September 2008. The pace of life will be slower and there may be restrictions on alcohol consumption and restaurant facilities outside the hotels.

You may find that some locals loiter around hotels and beaches in the hope of making a living off tourists. A polite 'no thank you' should suffice.

Holiday Reps are pleased to act as a collection point for customers who wish to donate pens and books to charities in the Gambia. Over recent years we have worked with such organisations as Friends of The Gambia who particularly welcome children's books and pencils to send to schools in the least developed areas of the country.

Goa (India)
A valid 6-month visa for India (cost about £30) is required for Goa and must be obtained in the UK prior to departure. Apply to the High Commission of India, India House, Aldwych, London WC2 4NA, Tel. 020 7836 8484; the Indian Consulate, 20 Augusta Street, Hockley, Birmingham B18 6JL, Tel. 0121-212 2782 or the Consulate General of India, 17 Rutland Square, Edinburgh, EH1 2BB, Tel. 0131 229 2144. The 3-month Indian visa has been discontinued.

If you arrive in Goa on a scheduled flight you must also return on a scheduled flight.

If you are travelling on an Indian, Sri Lankan, Nepalese, Pakistani or Bangladeshi passport, you should consult the Indian High Commission for advice as you are only permitted to travel to India on an Indian airline.

Alcohol will not be served if elections are taking place.

India is fascinating and rich in culture‚ however do be prepared to see poverty on the streets.

Accommodation standards in Goa can be very basic, especially in the north, but very clean.

Greece
Traveller’s cheques are not widely accepted, however they can be exchanged at banks and hotels, usually with a commission charge. They are not accepted as a cash substitute.
Crete: Beaches in Crete have undercurrents - please obey the flag safety system.
Thassos: All package transfers to Thassos involve a ferry crossing of 30 minutes each way. All luggage will be taken care of.

Italy
If you wish to drive in Italy you must have a valid UK driving licence, insurance and vehicle documents. On-the-spot fines for minor traffic offences operate in Italy. You must use dipped headlights during the day while travelling on motorways and major roads outside cities.

Levels of crime are generally low but there are higher levels of petty crime in the big city centres.  Take care on public transport and in crowded areas where pickpockets and bag snatchers may be operating.

There is currently a risk of unannounced wildcat strikes by local transport workers in cities across Italy.  Refer to Foreign Office advice prior to travel for updated information on preplanned strike action, however please bear in mind that Italian transport/air traffic strikes are mostly unannounced and updates will be given by the Thomson resort team in the instance of such action.

Please note that whilst Lido di Jesolo remains suitable for the most part for the less mobile, as the main street and resort is generally flat, the excursion programme to surrounding areas such as Venice is not suitable.

Jamaica
A departure tax is payable for everyone over the age of 2 years on leaving Jamaica. This must be paid in cash: J$1,000.00 US$18.00 or £10.00.

If travelling on a Jamaican passport a valid visa must be stamped in your passport otherwise you will not be able to return to the UK.

The local currency is the Jamaican dollar but US dollars are widely accepted and recommended for use.

Jamaica is a developing country and can experience occasional electrical power cuts.

Please remember if you are offered ‘ganja’ (cannabis) or any other form of drugs while in Jamaica, it is strictly illegal and a firm ‘no thank you’ is usually enough. Street vendors may also approach you‚ again‚ a simple ‘no thank you’ is enough.

Many of our transfers are unaccompanied.

On arrival in All Inclusive properties guests will be required to leave a credit card imprint or cash deposit in case of incidentals. This will be returned on check-out if not used.

Kenya
A visa is required for entry for all visitors to Kenya. The visa is valid for a maximum of 30 days and costs £35 from the Kenyan High Commission. For more information and for an application form please call 0207 636 2371. All visa applications must be accompanied by a passport photograph, itinerary and pre-paid envelope for the return of your passport. Visas can be purchased on arrival in Kenya; payment however must be in US dollars or sterling pounds. Your passport must be valid for a minimum of 3 months after your return.

Holidaymakers on the Best of Tanzania Safari or the Zanzibar excursion require a Tanzanian visa. This can be obtained in the UK for £38 or on arrival at the Tanzanian border/Kilimanjaro Airport for US$50.

The local currency is the Kenyan shilling, accepted as payment for most items; however sterling pounds are preferable for safaris and excursions.

All guests who’ve booked a safari, with the exception of the Best of Tanzania, as part of their holiday itinerary should be prepared to go on safari immediately upon arrival into Kenya. Therefore, please ensure that luggage is packed accordingly.

Local beach traders can be very persistent and operate on all public beaches in Kenya. When they approach you, a firm 'no thank you' is usually enough.

Maldives
Passports must be valid for 6 months after date of return. A visa is not required for British passport holders.

The local currency is the rufiyaa, but US dollars are widely accepted.

Alcohol is widely available in the Maldives but you cannot bring it into the country.

Due to the geographical nature of the Maldives, your rep will not be able to visit your hotel on a daily basis. All transfers between the islands and the capital, Male, are operated independently, so the frequency of the rep visits will depend on availability and service schedules.

Malta & Gozo
Smoking is prohibited in most public places. Very few restaurants, however, provide smoking and non-smoking areas and they are not required to do so by law.

Mexico
Children travelling without their parents need an authorisation given by both parents, even if accompanied by other adult family members. Children travelling with one parent only need the authorisation of the other parent. These authorisations must be signed before a public notary and translated into Spanish. For information please contact the Mexican Consulate on 020 7235 6393.

There is a departure tax of US$50-60 per person on leaving Mexico. This can be paid in US dollars or Mexican pesos in cash only. The departure tax must be paid in one currency only not a combination.

Guests are advised to bring US$ traveller’s cheques or Mexican pesos to pay for Thomson excursions. American Express cards cannot be used to pay for these excursions as banking facilities are limited in resort.

Cancun becomes busy during the months of March and April with North American students on Spring Break, and during May and June with students on Summer Break.

During a presidential speech or federal and local elections, which take place in July,  alcohol may not be served in hotels, bars and restaurants, as well as off-licences for about 48 hours.

Please note there may be undercurrents along the east coast of Cancun and therefore the flag systems on the beaches must be obeyed.

Montenegro
Larger restaurants and some shops accept international credit cards. Cash machines and exchange facilities may be limited. Travellers’ cheques can be exchanged at all banks, exchange offices, post offices and at most tourist agencies.

Doctors are well trained but medical facilities are limited although there are private general medical practices in most locations. Many medicines and basic medical supplies are often unavailable, and it is worth stocking up on basic medications. Hospitals usually require payment in hard currency.

Parents travelling with young children should take a supply of baby food, powdered milk and nappies, as it is sometimes difficult to obtain these locally.

Smoking was officially banned in public places from mid-2004, but it is too early to say how strictly this is being enforced.

Morocco
If your passport contains an Israeli stamp, call the Passport Office for advice on 0871 918 1652. Calls cost 10p per minute at all times from BT landlines. Other operator networks may vary.

It is not possible to change Moroccan currency in the UK; therefore any currency you have left at the end of your holiday should be changed back to UK sterling whilst in Morocco.

Morocco is a Muslim country and certain conventions regarding dress and the consumption of alcohol should be observed to avoid causing offence. 
The annual holy month of Ramadan is from approximately 2nd September in 2008. The pace of life will be slower and there may be some restrictions on alcohol consumption and restaurant facilities outside the hotels.

Slovenia
Credit cards are accepted at most restaurants, shops and hotels, but elsewhere you must use cash. Only a few of Slovenia's cash machines are accessible to foreign account holders.

Spain
Ibiza & Formentera: Transfers to Formentera include a 30-minute ferry crossing from Ibiza.

Sri Lanka
Sri Lankans travelling on a Sri Lankan passport should consult their embassy as they are not permitted to travel to Sri Lanka on a charter airline.
Service in hotels can be slow compared to western standards, but is always polite.

St Lucia
The local currency is the Eastern Caribbean dollar but US dollars are widely accepted.
St Lucia is a developing island, so pavements are limited, and you may experience the occasional low water pressure or water shortages.

Tanzania (see Kenya)

Tunisia
If your passport contains an Israeli stamp, call the Passport Office for advice on 0871 918 1652. Calls cost 10p per minute at all times from BT landlines. Other operator networks may vary.

The annual holy month of Ramadan is from approximately 2nd September in 2008. The pace of life will be slower and there may be some restrictions on alcohol consumption and restaurant facilities outside the hotels.

Turkey
A visa is required for entry to Turkey, available on arrival at a cost of £10.00 (payable in sterling notes).

Scottish and torn or defaced bank notes are not accepted in Turkey. Though not an official currency in Turkey, the euro is also widely used in tourist regions, particularly the Antalya region. All resorts readily accept sterling.

In Turkey air-conditioning often incurs higher local charges than in other resorts (about £30.00 per week or more per accommodation). You may also experience an unexpected candle-lit dinner caused by a power cut.

In many places water is heated by solar panels, therefore, in early and late season when the sun is cooler, shower water may not always be piping hot in the mornings. 

Breakfast in a lot of accommodation is typically Turkish (bread, olives, honey/jam, cucumber, tomatoes and cheese with tea). Some places may charge extra for eggs/omelettes, fresh orange juice and coffee. Very few offer cooked breakfasts - if they do, there will be an extra charge.

Many swimming pools in Turkey are one depth (i.e. no shallow end) and therefore may not be suitable for non-swimmers.
Exclusive to Portland
“Exclusive to Portland Group customers in the UK” means the hotel or apartment is only available for purchase as a package holiday or accommodation only through TUI Group companies in the UK.
“Exclusive to Portland Group customers” means the hotel or apartment is only available for purchase as a package holiday or accommodation only through TUI Group companies in the UK, or other countries such as Germany, Ireland and Scandinavia.
The TUI Group in the UK consists of Thomson, Portland, Simply, Crystal, Jetsave, Austravel and First Choice.
Extra Charges Aboard Ship
Aboard all ships you are expected to pay extra for: shore excursions, some entertainment activities (such as bingo or cocktail-making sessions), beauty treatments, hairdressing, casino, laundry service, safety deposit boxes and purchases from the shops onboard. There is also a cover charge at the à la carte restaurants onboard Thomson Celebration and Thomson Spirit.
Extra Local Charges
Some accommodation facilities, unless otherwise stated, may incur extra local charges. Where facilities such as sports, beauty treatments and tuition are included in your holiday price, these will carry a limit as to the number of sessions which can be taken. A la carte meals are not included in your holiday price even if you have booked half board, full board or all inclusive.
Deposits: If you're staying in an apartment, you may be asked to pay a deposit in local currency on arrival. This is for (or towards) accidental loss of, or damage to, furnishings and unusual cleaning charges. It will be returned, less any appropriate charges, on departure.
Local taxes & visas: Some countries/islands make a charge on every visiting tourist. This charge has to be paid by each person, sometimes to the hotelier, sometimes at the local airport on arrival or departure. Because such charges are continually being introduced and the amount varies by destination, it is not possible to list here how much you should expect to pay.
Flight Information
Fitness to fly
Air travel can cause problems for some people with bronchial or circulatory problems, such as Deep Vein Thrombosis (DVT), who should seek advice from their GP. People with other conditions may need special assistance from the airline. If you have any concerns about fitness, contact your doctor for advice.
Flight numbers, aircraft types and schedules
We plan our holiday flights many months in advance, and so the details may change. At the time of printing, we plan to fly with Thomsonfly and other airlines. If we have to change your flight, airline or aircraft type, it does not count as a major change to your holiday (See section 4 of Our Agreement for ‘If we change your booking details'). Do make sure that you check the flight timings printed on your tickets, because the timings shown in this brochure are for guidance only and may have changed. Please note: all times are based on the 24-hour clock system. NB: Thomsonfly means Thomsonfly Limited. Non-Thomsonfly flights are operated by a number of different airlines. Please see flight pages for details.
Non-smoking flights
In common with many scheduled airlines, all charter holiday flights are non-smoking. Cigarette lighters must not be put in the hold; they can only be carried in hand luggage.
Checked baggage allowance 
Baggage may only be accepted packed and secured in suitcases or similar containers and capable of withstanding reasonable handling. Any passenger presenting baggage insecurely or insufficiently packed, or already damaged, must sign a disclaimer waiving their right to any subsequent claim.
Total baggage allowance: Each customer is entitled to a total baggage allowance of 25kg (30kg for A la Carte, Platinum, BeachClub, Sensatori and Premium seat customers) of which a maximum 10kg can be taken into the cabin as hand luggage. The maximum allowance for checked in baggage is 20kg (25kg for A la Carte, Platinum, BeachClub, Sensatori and Premium seat customers). If your total baggage weight exceeds your total allowance or checked in allowance, excess hold baggage will be accepted and charged for carriage subject to the conditions of acceptance of excess baggage. No single item of baggage may exceed 32kg.
Infants under the age of 2 years have no hand/hold baggage allowance. Folding pushchairs and wheelchairs do not count as part of your baggage allowance, and you will not be charged to carry them when travelling with Thomsonfly. We recommend that video cameras, mobile telephones and other valuable items should be carried as hand luggage; they must not exceed the dimensions outlined above. Thomsonfly flights offer pre-bookable excess baggage. This represents a considerable saving against paying for excess luggage at the airport check-in. For more information and to book, please visit: www.thomson.co.uk/options. 
NB: Some flights in this brochure are not operated by Thomsonfly. The maximum weight for checked baggage on these flights may be limited to 15kg (33lb). The weight allowed for all flights will be shown on your tickets. 
Hand luggage
On Thomsonfly flights you may take one item of hand baggage (maximum dimensions: 55x40x20cm). The total weight of hand luggage items must not exceed 10kg and is part of your total baggage allowance. You must be able to lift this yourself into overhead storage compartments. Other bags such as handbags, laptop bags or laptop computers must be carried within the single item of cabin baggage. There are restrictions on what you may carry in your hand luggage – please read carefully the information enclosed with your tickets.
Golf clubs, bowls, windsurf boards and other sports equipment
On Thomsonfly flights you will be charged to carry these items. You must organise this in advance by contacting Thomson, otherwise carriage cannot be guaranteed (Tel: 0871 231 4869 - calls cost 10p per minute at all times from BT landlines. Other operator networks may vary). In most resorts we cannot guarantee that you will be able to take bulky sports equipment with you on the transfer coach to your holiday accommodation.
Bowls may be carried free of charge with Thomsonfly provided they are packed in a sturdy one-piece carrying case, and you do not exceed your baggage allowance. You will be charged for excess baggage (see above).
Flying during pregnancy
Different airlines apply different rules to women who wish to fly during pregnancy. Most airlines allow travel up to the 28th week.
With Thomsonfly, for uncomplicated single pregnancy, return travel must be completed by the 36th week on short haul journeys or the 34th week on long haul journeys. If you are expecting twins or more, return travel must be completed by the 32nd week of pregnancy. From the 28th week, we require you to carry a medical certificate from your doctor or midwife, stating your date of confinement, that pregnancy is uncomplicated and you are fit to fly.
To be sure you can travel on your chosen flight, call the airline direct for information; it is also wise to talk with your doctor. Ensure you have insurance cover for the entire trip as many policies (including our recommended insurance) cover only up to the 28th week.
Babies and toddlers
An infant is defined as any child under two years of age on the date of return travel. If your child celebrates his or her second birthday during the holiday, you must book and pay for the appropriate child fare; all children aged two and above must have their own seats on the aircraft.
If you do not book a seat and there are no spare seats on the aircraft, then the child will not be able to fly with you. Parents travelling with infants on British registered aircraft have two options on how the infant travels:
1.         If your baby is less than six months old, he or she must travel on an adult’s lap with a lap-strap safety belt. Infants between six months and two years must also sit on an adult’s lap for take-off and landing. If there is an empty seat, the infant may sit in it during the flight. Infants do not get a baggage allowance, but we will carry a folding pushchair free of charge. If you choose this option, the infant can travel for £30 on all flights (£60 on long haul flights). This charge does not include infant foods or milk which are not provided, and you do not have to pay a holiday deposit for the infant.
2.         If you prefer, you may book a seat for your infant aged 6 months or more, and use a purpose-designed car safety seat, as long at it has a proper restraining harness and can be fixed facing forward on the seat of the aircraft. (You must bring your own car seat: it should be in good condition, must conform to British Safety standard and you should have the instruction leaflet handy to show the cabin crew if they need to refer to it. It must not exceed 16 inches or 40cm in width). Carry cots and deluxe child car seats are not suitable as they do not fit. These restrictions apply to standard Thomsonfly seats as well as Extra seats.
If you choose this option, your infant will now be using a seat on the aircraft, and so you will have to pay either the usual child’s air fare or the child price set for your accommodation in this brochure, whichever is lower. A full deposit is needed, but your child is now entitled to a full baggage allowance.
We suggest you check in early to make sure you are assigned one of the seats suitable for a child’s travel seat.
Group Offers
Claim a free place (this varies throughout the season) if you arrange a group of 6 or more full-fare-paying adults in selected hotels and apartments. This 100% reduction applies to the basic holiday price, as well as any flight supplement, but not to the cost of any options, board or room supplements, extra facilities or insurance.
• These group offers may NOT be used in conjunction with other discounts which may be available at the time of booking.
• To qualify for these reductions, you must all travel on the same date, and stay for the same length of time in the same accommodation.
• Where members of a group live in different parts of the UK, they can fly from a variety of local airports. Providing they are taking the same holiday (same departure date, duration, hotel etc), we will class them all as one group. The group reduction will be calculated against the whole group but the reduction will be applied to the part of the booking for the departure airport from which the largest number of passengers are travelling.
• To benefit from a brochure price match, the holiday details must be the same, i.e. the same specific named accommodation (booked in advance); same departure airport; same departure and return dates and similar flight timings; same duration; same room type; same number of people sharing and available at the time of booking.
• All other special offers, including no single room supplements, are limited and subject to availability.
• A group option may be held while deposits are collected – depending upon demand and availability.
• Names may be required at the time of booking on selected departures, otherwise names should be supplied no later than 9 weeks before departure or by agreement with our Groups Department. Subsequent name changes incur an amendment fee. See section 11 of Our Agreement for 'If you change your booking'.
• All group offers are subject to availability and the number of group offers per departure may be limited or withdrawn without notice.
• Groups cannot be booked on-line.
• Children do not qualify for, or count towards group bookings (unless they pay the adult fare).
Holiday Options
Travel options with Thomsonfly: These can be booked up to 3 days prior to departure and are subject to availability. Pre-bookable seats, Extra and Premium seats are usually only available when you use Thomsonfly for both outbound and inbound flights and must be booked by all party members.
Pre-bookable seats: To guarantee your seats together, all passengers in your group must travel on the same booking reference. Specific seat numbers are given when you check in. Only 1 window seat for every 2 passengers can be reserved. You may be seated across an aisle, depending on party size and/or aircraft configuration. Pre-bookable seats together are unavailable on some Thomsonfly flights from Coventry, Bournemouth and Doncaster Sheffield airports.
Flights offering Extra seats
You can reserve seats with extra space for your journey. Some of these seats are located close to emergency exit doors, and some are situated behind a ‘bulkhead’ or dividing wall, where there’s extra space from not having a seat in front of you. For safety reasons, emergency exit seats are only available to passengers who are able bodied and of suitable size. You must have no medical conditions and, in the opinion of the cabin crew or check-in staff, have the strength and full mobility to open the Emergency Exit door. Civil Aviation Authority requirement is that customers aged between 20 and 65 yrs for long haul flights occupy these seats. Extension seatbelts cannot be provided on emergency exit rows. Only a limited number of seats with additional space are available.

Thomsonfly Premium seats on Short Haul flights
These seats are located in a separate section of the cabin, are wider than Extra seats, have an increased recline and more legroom. Meal, drinks and entertainment service is standard. Meals are included.

Thomsonfly Premium seats on Long Haul flights to the Dominican Republic, Florida, Jamaica and Mexico (Cancun) for Winter 2008/9: Our Boeing 767 aircraft are fitted with seats with a 37 inch pitch giving more legroom than our economy option. Seats are located in a separate front section of the cabin, and are wider and have an increased recline. They are fitted with a 9 inch widescreen TV with touch screen, stop, start, pause and play function. You will receive complimentary headphones and you will be able to choose from 12 movies, 30 TV programmes, 10 radio channels, and even compile your own play list from our CD collection. There is also a games channel. You get a dedicated check-in and priority boarding and will be served with a sparkling cocktail before take off. Our meals have been given the Celebrity treatment. We have asked Celebrity Chef Aldo Zilli to whip our food into shape. With your upgraded meals which are included in the cost you will be offered complimentary wine and free drinks (excluding champagne) throughout your flight. You also benefit from an increased luggage allowance of 30kg. Booking of all upgraded seats is subject to availability.
Please note that while every effort is made to ensure the availability of the Premium entertainment package, occasionally it may not be available. In such circumstances, passengers will, however, receive the standard entertainment package. If return trip Premium seats are unavailable at the time you book, it is occasionally possible to book single outbound Premium seats up to 3 days before you travel, or in resort for single UK-bound Premium seats. Phone Thomson on 0871 231 4143 (calls cost 10p per minute at all times from BT landlines; other operator networks may vary) for flights excluding the UK or see your Thomson resort team for UK-bound flights.
NB. Extra & Premium seats
The flight tables have the conditions which apply to your chosen flight. With both Premium and Extra upgraded seating, Thomson will make every effort to allocate all seats together, but because of seat configurations and/or party size, this cannot be guaranteed in every instance. Booking of all upgraded seats is subject to availability.
Thomsonfly Plus
Long Haul Flights to the Dominican Republic, Florida, Jamaica and Mexico (Cancun) for Winter 2008/9: Our Boeing 767 aircraft are fitted with leather seats and have a 33 inch seat pitch as standard. You also get a 7 inch seat back TV with your own touch screen controls and complimentary headphones with 6 movies to watch, 5 TV channels, 10 radio channels and a games channel.

Flight upgrades on non-Thomsonfly long haul flights: Flight upgrades on non-Thomsonfly long haul flights: These are available on flights to Kenya, Mexico (Cancun), the Domincan Republic, Jamaica, Goa and the Maldives in Winter 2008/9.
First Choice Star Class Premier offers - Priority check-in and boarding; dedicated Star Class Premier crew; dedicated section at the front of the aircraft; adjustable leather seats with winged head supports; seats are wider and have 36" legroom; baggage allowance of 30kg; pre take-off drink; seat back video in-flight entertainment system with audio, video and games channels; complimentary noise reduction headphones; choice of movies and TV programmes; 4 course meal with choice from 3 main meals; service on china; complimentary bar through flight (excluding champagne); complimentary pampering pack.
Other travel options
Airport VIP lounges: Smart casual dress is required and under 12s are not permitted. 
In-flight meals: In-flight meals, where a choice is offered, must be booked by all members of the party and are offered as an option up to 3 days before the day of departure. However, on flights operated by Spanair and Air Europa, passengers who book their holiday within 3 days of departure may have to receive an in-flight meal, and in this case the meal will be charged at the time of booking as a supplement to the package price. Prices charged are for meals on both the outbound and inbound flights. Please note in-flight meals are not available on some Thomsonfly flights from Coventry, Bournemouth and Doncaster Sheffield airports. The Zilli range of meals is exclusive to Thomsonfly. Please note that on rare occasions Thomsonfly may find it necessary to substitute the Zilli range of meals with a similar alternative.
Executive Check-In: Fast check-in, VIP lounge access and priority boarding.
Transfers (coach, taxi and car rental): Must be booked by all members of the party. Holidays that have more than a 10% discount may be subject to an additional charge for a coach transfer between the resort airport and your accommodation. Please check with your travel agent or on Thomson.co.uk at the time of booking. NB: Taxi transfer prices are for a taxi to and from the resort airport. In some instances, guests booking a taxi transfer may be transferred by mini-bus to/from their resort airport. Please note that taxis will take a maximum of 2 adults and luggage space may be limited.
Accommodation options
Please note that accommodation options are non-refundable once in resort if the option is no longer required.
Late check-out rooms: Late check-out rooms are normally available up to 6pm on the evening of departure (if your flight leaves after midnight, this means up to 6pm on the evening before departure). The coach is scheduled to give you at least one hour for check-in at the airport. Only a limited number of rooms are available and they may not include the room you’ve had during your holiday. However, rooms will be for the sole use of you and your party and will have beds and private bathroom or shower. Pre-booking is necessary to guarantee a room; allocation is on a first-come, first-served basis.
General options information
• All pre-bookable accommodation options are offered subject to availability and the range varies by accommodation.
• All accommodation options must be pre-booked up to 7 days before departure and must be paid for in full when you settle your Holiday Invoice (or Final Invoice, if any).
• All travel options are also offered subject to availability.
24-hour HolidayLine
Thomson 24/7
If you’ve travelled with us before you’ll know all about HolidayLine. In a nutshell, it’s our 24-hour resort information line. You can use it to book days out. Find out the bus times into town. And to let us know about any problems that crop up while you're away. Until now it’s been run by our Travel Advisors based abroad. But that’s all set to change as we bring HolidayLine to the UK. A dedicated team of travel experts will be waiting to take your call, whatever the time of day. They’ll have a huge database at their fingertips, crammed with handy info about the place you’re visiting - a database that’s constantly updated by our people overseas. What’s more, they’ll have access to all our booking systems, too, so they can add extra days to your holiday and organise new flights if your travel plans change. Of course, HolidayLine’s just part of the story. We’ve got Travel Advisors based abroad, who can pop round and see you. You can also text or email us if you prefer. Just send us your holiday questions and we’ll get back to you ASAP. Call: +44 2476 28 22 28. Text: 82345. Email: 24-7@thomson.co.uk. Calls from abroad will be charged at international rates. Text messages sent to 82345 cost £0.50 plus your network rate.
Inoculations
Consult your doctor, health centre or ask your holiday advisor/travel agent for the latest recommendations. Remember, some vaccinations require a course of injections so leave enough time to complete the course.
Insurance
All party members, including infants and children, must be adequately insured on holiday, and this is a condition of booking with us. You may either: accept our recommended policy, in which case the premium will be added to your Holiday Invoice; or choose a policy at least as good with another company. If you choose a different company, you must tell us so that the insurance company details and policy number can be recorded by us. We must have this information before we can confirm your booking. Details of our recommended policy are available upon booking. Adequate insurance is important in case your holiday is affected before or after departure by illness and other events beyond our control as we do not pay compensation for these.
Kidzone - Children's Clubs
Group sizes: Safety is paramount; we therefore work to a strict staff:child ratio. All our clubs work to a maximum ratio of 1:8 with two representatives present. In the case of unforeseen circumstances such as illness, when two staff members are not available, then we reserve the right to cancel or postpone activities. To meet UK Health & Safety legislation, and at busy times, we may need to limit the numbers in Kidzone and attendance may have to be on a rota basis. This is to ensure the safety and well-being of the children in the club. However a rota system makes sure everyone gets a chance to join in.
Kidzone age ranges: Our clubs are open to children aged 3-12 years. Kidzone is split according to the following ages: 3-5 year olds (Tots); 6-8 year olds (Team); and 9-12 year olds (Tribe). On some occasions activities may be combined; this will not interfere with either safety or enjoyment due to the enforced ratio restrictions at all times. Carers are welcome to attend. Please note that the Kidzone staff cannot accept responsibility for children who are not toilet trained.
Session times: All groups offer up to two hours of fun daytime activities, five times a week and two hours of evening activities up to three times per week. Some evening activities may incur a charge (approx £4 per session). Seasonal limitations: Some Kidzone clubs are available in July and August only. Please see individual hotel pages for details. On holidays departing in April and returning in May, club activities will not be available until 1st May unless the club is also featured during the winter months.
Please note that only those clubs featuring a Kidzone logo meet the above specification. As we are updating and reviewing constantly the facilities offered by Kidzone, identities and facilities may differ from those stated in this brochure. Standards and facilities at hotel-run kids’ clubs may vary. You should therefore ensure that you are fully satisfied with the facilities and staff providing this service before enrolling your child or children with them. We are unable to take responsibility or guarantee that the standards of facilities and personnel at hotel-run clubs meet UK standards.
Mothercare options at selected Kidzone accommodation
Mothercare options at selected Kidzone accommodation
Look for the Kidzone logo on hotel pages. At selected accommodation, you can choose from a variety of items, all provided by Mothercare, the UK's leading brand for children's hardware equipment, so you can relax in the knowledge that all items conform to British safety standards. All items must be prebooked in the UK.
Mothercare options include:
• Mothercare cot with Mothercare foam mattress - £15 per holiday
• Baby stroller with sun canopy (from 3 months) - £20 per holiday. Small deposit may be charged locally.
• Highchairs - £10 per holiday (for sole use in your room).
Low Deposit Offer
We reserve the right to change the low deposit amount at any time so please ask your Holiday Advisor for up to date details when you book. The deposit offer is per passenger and can be withdrawn at any time. If you take advantage of any low holiday deposit offer available at the time you book your holiday, the remainder of your deposit will be due six weeks after the date you book your holiday. If you cancel the holiday you still must pay the remainder of the full deposit.
Meal Arrangements
Main meals referred to in hotel descriptions are lunch and dinner. Some public rooms may be closed to guests during gala celebrations. Full board means breakfast, lunch and dinner. Half board means breakfast and dinner (or lunch, if you wish, at some hotels). If you have paid a flexible dining supplement, all meals are usually taken in the main restaurant dining area. If you choose to dine à la carte (where available), an additional supplement is payable. Dress Code: Please note that the formal dining rooms aboard all ships and most hotels and apartments require gentlemen to wear long trousers and shoes for dinner. At gala dinners at your hotel and on formal nights aboard ship, gentlemen are required to wear a shirt, tie and long trousers.
Passports and Visas
For full details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the foreign office website at www.fco.gov.uk/travel and the passport office website at www.passport.gov.uk for passport information.
Validity: If you’re a British citizen, you need a full, 10-year British passport for all holidays featured. Ordinarily holiday companies and the UK Passport Office suggest that passports should be valid for at least 6 months after you return. Each country, however, sets its own rules covering this, more information can be obtained from the embassy or consulate of the country you plan to visit.
New passports: Be sure to leave enough time for new applications as there can be delays at peak periods. If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 8 weeks before your holiday. The Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. You can find out current processing times by phoning the UK Passport Office recorded message on 0870 521 0410 or visiting www.ips.gov.uk. If you hold a Commonwealth or other passport, you should phone the consulate of the country you plan to visit.
Names and name changes: The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurances may be invalid. If someone in your party changes name after the booking is made, you must tell us immediately so we can issue the ticket in the new name. If you’ve already received the ticket, simply return it and we’ll reissue one in the correct name. (An amendment fee may be applicable).
Minors: There may be specific entry requirements applicable to minors (children under 18) relevant to the country you are visiting. In certain circumstances this may incur additional expenses and require separate/additional legal documentation such as an affidavit, executed by a notary public, where for example the minor is not accompanied by both parents. As these entry requirements vary for different countries you should always check with the relevant Consulate/Embassy of the country you are intending to travel to prior to booking. Failure to do so may result in you being refused entry/carriage.
Special rules by destination or airline: Some countries and charter airlines have special rules about passports and visas. As visa requirements may change at any time, it is important to double check with the relevant consulate/embassy of the country you are intending to travel to prior to booking your holiday and again within six weeks of departure..Failure to do so may result in you being refused entry/carriage.
Thomsonfly and other charter airlines are not permitted to carry certain nationals to and from their country of origin due to licensing law restrictions in place with overseas aviation authorities. The current licensing laws, as of 3rd July 2006, do not allow Thomsonfly to carry nationals of the following countries on their operating routes; Brazil, Cuba, Kenya, Maldives, Morocco.
Egyptian nationals, with official residence in the UK, can travel on Inclusive Package Tour arrangements only. Indian and Turkish passport holders can travel on Inclusive Package Tour arrangements only. Mexican nationals can travel on Thomsonfly if they are travelling on a round trip Inclusive Package Tour from the UK. Please check with Thomson or your embassy/consulate before you book your holiday. Failure to do so may result in you being refused entry/carriage.
Paying for Your Holiday
Payment of the balance shown on your Holiday Invoice is due no later than 8 weeks before departure. In the unlikely event that we need to pass on changes in our costs as explained in Our Agreement, we will send you a Final Invoice about 10 weeks before your departure date showing the total amount you must pay us.
Portland Price Promise
Our Portland Price Promise means that if you find an equivalent holiday having a lower panel price in one of our competitor's latest printed brochures and can provide evidence of its availability, we will match the lower price.
If you have already booked, to make your claim you must first telephone Portland Holidays Direct on 0844 871 0880 within 25 working days of booking and request a Portland Price Promise form. This should be completed and sent back to us within a further 10 working days. This form will ask you to provide further details and supporting evidence of the new lower competitor price.
An 'equivalent holiday' means exactly the same, specific, named accommodation (booked in advance); same departure airport and similar flight timings; same duration; same room type; same number of people sharing and the same departure date. The 'latest printed brochure prices' are those competitor brochure prices that were available on the day you booked. 'Adult printed brochure prices' are those per person 7 and 14 night adult prices contained within the price panel in a printed brochure.
Portland Price Promise does not include: child prices, other holiday durations such as 10 and 11 nights, room or board supplements, single rooms or non-brochured occupancy levels in apartments, holiday prices not contained within the price panel (e.g April breaks), 'prices from' comparisons, non-brochured prices or special offers such as travel-agency discounts, promotional mailings, on-system prices, Teletext or website offers.
The Portland Price Promise is valid for all prices in the third edition of the Portland Holidays Direct Winter 2008 brochure and is valid for bookings made on or after August 21st 2008 until a subsequent edition is produced and applies to adult printed brochure panel prices on Portland holidays.
Price Validity
Please refer to section 2 of Our Agreement for important information about your holiday price.
Rooms and Bed Arrangements
Single rooms
Facilities in single rooms may differ from the standard room. The price of your holiday may go up if you choose extra facilities.
Extra beds
Some twin rooms can take a third or fourth bed – usually camp or folding beds – though they may limit space. Twin rooms with four beds may add bunk beds which are only big enough for children. If a third or fourth adult shares a room they may be entitled to a price reduction (if shown in the supplements and reductions) even though first and second adults still pay the standard room price. Rooms with two double beds are often unable to accommodate extra beds and it may be necessary to share to qualify for a reduction.
Beds in Florida
In Florida the maximum room occupancy is normally 4 people sharing but some rooms can take an extra bed – called a rollaway. This is usually a camp or fold up bed. Note: This could limit space in the room. Under Florida state law no more than 5 people are allowed in a room (6 if it is a suite). This includes infants. Please see under room facilities in the hotel descriptions for whether your choice of room can accommodate a rollaway and if there is a charge. (Most hotels charge approximately $10 per day plus tax, however some hotels offer free rollaways).
Motels and hotels
Motels are generally low rise, with outside corridors and parking outside your room, while hotels usually have internal corridors. Motel and hotel rooms usually have two double beds, private bathroom and air conditioning, sometimes with space for a rollaway bed. Often the sink/vanity area is between the bedroom and the bathroom, and the clothes storage area is open plan. Please note that the term 'hotel' is often used to refer to both motels and hotels.
Safety First - Your Health and Safety
We take all reasonable care to make sure that the services which make up the holidays advertised by us are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, overseas safety standards are generally lower than in the UK, for example, few hotels yet meet EC fire safety recommendations even in Europe. Usually we cannot make changes to facilities developed in accordance with these local standards. We will often be able to highlight specific risks in resort but this section also informs you of general issues overseas. You will receive a Safety First leaflet in your ticket wallet. Please take a few minutes to familiarise yourself with the information that it contains as well as the information below.
Health and Hygiene
We promote good hygiene practices within hotels, but the hygiene standards, particularly in developing destinations, are generally much lower than in the UK. Extra care should be taken by pregnant women, infants and the elderly and it may be advisable to consult your GP before booking if you have any concerns.
Mobility
Whilst our hotels are obliged to comply with local health and safety standards, and many offer ramps and specially adapted rooms, if you have particular concerns regarding your mobility, you are advised to contact us for information on the suitability of the accommodation you have in mind prior to booking.
Swimming Pool and Beach Safety
It is extremely unlikely that the pool or beach in your holiday accommodation will have a lifeguard. Children must always therefore be accompanied by an adult in the pool, including children’s pools and surrounding areas including any beach. Familiarise yourself with any flag warning systems that may be in operation on local beaches, and take into account local conditions. Always check swimming conditions such as undercurrents and tides.
Children’s Safety
Naturally the safety of our younger holidaymakers is also of paramount importance. We take advice from leading UK child safety organisations and accident prevention agencies to ensure that standards are as high as possible. Parents should check that they are happy with hotel operated clubs and children’s facilities, including playgrounds.
Excursion Safety
We work with our excursion suppliers to ensure that they operate to appropriate safety standards. Whilst every care is taken with those activities that we recommend, should you choose to use an alternative supplier, this will be at your own risk.
Please note in the event of guests requiring police or hospital assistance we will do out utmost to assist but we do not provide official translation/interpretation services which are payable direct.
Safety on Cruises
Safety Drill Aboard Ship
All of our ships comply with the International Convention for the Safety of Life at Sea (SOLAS). It is a legal requirement that all passengers attend the compulsory safety and lifeboat/muster drill.
Medical Problems Aboard Ship
You will not be able to board if you are showing signs of a contagious disease. All ships have a well-equipped medical centre staffed by an English-speaking doctor. Most services carry a charge; you should expect to bring your insurance claim form if you visit a medical centre ashore. If you are concerned about seasickness, ask your doctor or pharmacist for advice before travel. Please also see the Special Needs section.
Pregnancy
You can sail with us up to the 28th week of pregnancy. To be sure you can travel, it is wise to talk to your doctor. Please note: most insurance policies (including our recommended insurance) cover only up to the 28th week.
Smoking at Sea
Smoking is only permitted in strictly designated areas. Normally a smoking area can be found in one bar and on part of the open deck. Smoking in cabins is permitted, but for the comfort and safety of current and future guests we strongly request that you refrain from doing so.
Cabin Safety
Kettles and irons are not permitted in cabins for health and safety reasons.
Scuba Diving
We strongly advise those planning on taking scuba training to have a full medical examination in resort (which may be at an extra cost) and to consult your GP before going on holiday. It is dangerous to fly less than 24 hours after scuba diving due to changes in pressure which may result in 'the bends' or even, in severe cases, paralysis. Our recommended insurance will cover you for dives up to a maximum of 30 metres if you are a qualified diver, or as a beginner accompanied by a qualified dive instructor. You will not be covered by our recommended insurance if you dive alone. If you do not take out our recommended insurance, you must ensure you have adequate cover through your chosen insurer.
Seasonal Price Ranges
"Prices From" are taken from departures within the following date ranges:
Short Haul
Low: 01 May - 14 May
Mid: 12 Jun - 25 Jun
High: 18 Jul - 18 Aug
Long Haul
Low: 29 May - 20 Jun
Mid: 26 Aug - 26 Sep
High: 17 Jul - 20 Aug
Florida
Low: 29 May - 25 Jun
Mid: 03 Jul - 09 Jul
High: 17 Jul - 13 Aug
Special Needs
Let our Special Assistance Team know in advance if you require any special arrangements (0871 230 0204). (Calls cost 10p per minute at all times from BT landlines. Other operator networks may vary). Should you require wheelchair assistance this must be pre-booked and proof of need will be required at the time of booking, such as your registered disabled number or a letter from your doctor. If you fail to pre-book your wheelchair assistance, we reserve the right to refuse travel. If the extent of your disability is such that you cannot use the coach transfer between your resort airport and accommodation, then taxi transfers can be prebooked at a charge, see accommodation pages for prices. If this option does not appear available at your accommodation, our Special Assistance Team can find out prices of taxis for you. Facilities for customers with special needs will vary from hotel to hotel. Please note that an agreement by the EU means that any disabled drivers who want to retain their privileges on the continent, must get their orange badges renewed and replaced with a blue one and display it clearly in the car.
Special Requests
We shall always do our best to meet your requirements, BUT NO GUARANTEE IS GIVEN as this does not form part of your holiday contract.
Supplements and Reductions
Prices are based on two adults sharing a standard room or cabin with facilities as listed in the accommodation description. For all villas and apartments prices are based on the number of adults sharing the property as shown in the brochure price panel.
Flight supplements
The basic cost of your holiday is based on departures with no additional flight costs, with two exceptions (see note below). These departures are shown as £0 supplement in the brochure flight tables. If you choose to fly from a different airport, on certain days or at certain times, you may have to pay a ‘flight supplement’ as shown on the flight table pages. Flights not listed in the brochure, but which become available may also attract extra charges, worked out in the same way. Please note: some holidays are only available on flights with extra charges, either because the accommodation is available only on certain days of flying, or because onward travel arrangements are only available at certain times.
Supplement Resulting from Currently Unknown Travel Taxes and Costs
We are aware that the UK government is considering imposing a number of charges related to aviation which includes a replenishment charge for the Air Travel Trust Fund. In addition, despite our expertise in travel, it is impossible for us to predict what new taxes governments may impose or cost increases may arise due to world events. Naturally, the exact scale of these taxes or charges, the timing of their introduction and even the method of collection has not yet been decided and therefore it is not possible for us to include them in your holiday price at this time. If these charges are introduced after publication of this brochure we will have to include them as a supplement to our brochure prices. If you have already booked by the time they are introduced and these charges create an overall increase in our costs then it may result in an increase in the price of your holiday by way of a surcharge (see section 2 of Our Agreement for The Price You Pay).
Room supplements
Supplements may be applicable for single rooms, double beds, extra beds and room upgrades. The price for these may vary through the season, depending on whether your booking falls within Low (L), Mid (M) or High (H) season. The dates that apply to low, mid and high season vary by resort. Please see the relevant brochure price panel. Room facilities will be displayed during an on-line booking. If a single person occupies a double room they will usually be asked to pay extra (a single supplement). This is because hotels tend to price all their rooms as doubles or family rooms and they do not reduce the rates if it is occupied by a single person. The costs to the hotel of providing the room - heating, lighting, cleaning etc are the same regardless of how many people occupy that room. Single rooms are limited in availability and may be smaller than double or family rooms, but are normally priced on the same basis, irrespective of design or size. This also applies to self-catering units where, for example, three people may choose to occupy accommodation priced for four. We do not make additional or excessive profits from these supplements. The prices we charge reflect the costs of occupancy of the rooms contracted to us by the hotel.
Meal supplements in hotels
The standard meal arrangement for your holiday is shown in the brochure price panel or on-line. If you choose to add more meals, the extra cost for bed and breakfast, half or full board will also be shown. In some cases, you may be able to choose to take fewer meals, and that reduction will also be displayed.
Extra charges in villas, apartments and studios
If selecting your holiday from the brochure, prices are based on the number of adults sharing the standard type of apartment shown in the price panel (such as ‘studios for 2’ or ‘apartments for 5’ or ‘villa for 6’). The number shown is the maximum number of adults allowed to share. If fewer adults share the apartment (such as 4 sharing the ‘apartment for 5’), each adult must pay an extra charge which is shown in the price panel under occupancy supplements per adult per night. Where your chosen number of adults does not appear, contact your travel agent for the most up to date prices. The 'prices from' are based on departures 1 May - 14 May. If booking online, any applicable under-occupancy supplements will be calculated and added to your online holiday costing, dependent on the number of passengers travelling and the room type you select. Seasonal supplements (Low, Mid or High) are payable per night of your holiday. If, for example, your holiday departs in 'Low' season, but crosses into 'Mid' season, you will be charged a supplement calculated from the corresponding number of nights of your holiday that fall into each supplement band.
Charges for optional extras ('Holiday Options')
Charges for pre-bookable options, such as late check out rooms, are in addition to the basic cost of the holiday.
Costs for children
When working out how many adults will be sharing a room or apartment, any children paying the adult price count as adults. Children paying the ‘first and second child’ prices in the price panel, or those qualifying for ‘free child places’, do not count as adults. This is important when working out prices for apartments.
Accommodation on tours and cruises
Short notice changes of itinerary, hotel or ship may mean some facilities are not exactly as described. Compensation is not necessarily given for these changes.
Cabin supplements
Cabin supplements
The cost of your holiday is based on accommodation in either a Standard Inside cabin aboard The Emerald and The Calypso, Deck 2/3 Inside cabin on Thomson Destiny or a Deck 1/2 Inside cabin on Thomson Celebration and Thomson Spirit. Other categories are available at a supplement. Cabin supplements can vary by sailing date and prices may go up or down. Special offers are limited. Cabin facilities will be displayed during an on-line booking.
Tick Ratings
Portland tick ratings are based on our annual appraisals and customers’ views taken from the end-of-holiday Customer Satisfaction Questionnaires. All hotels and apartments are rated from ‘2 tick’ for no-frills, good value accommodation to ‘5 tick’ for more comfort and a wider range of facilities. There may be some differences between accommodation that shares the same tick rating category. This is where our tick plus rating can be a useful extra guide.
What's Included in Your Holiday Price
Your holiday price is the price stated on the last invoice for your holiday and includes the following:
• Return flights from UK to resort airport with given baggage allowances but excluding any flight supplements (see brochure flight pages)
• Airport taxes and passenger charges at home and abroad. Please note, any local taxes, levies, dues or similar required by local authorities abroad to be paid personally by every visitor are not included.
• Coach transfers to and from your accommodation. Available on selected holidays. Please check availability when you book. You can deselect this option when you book and make your own travel arrangements. For exclusions see Other travel options - Transfers and Discounted Holidays.
• Accommodation as shown on your Holiday Invoice (or any Final Invoice issued). Please note that All Inclusive may be shown as full board on your Holiday Invoice.
• Meals at your accommodation on a hotel holiday. See individual hotel descriptions for `What's included'.
• The services of a Thomson resort team/local Thomson agent
• The services of a Kidzone Rep if your accommodation has a children's club organised by Thomson. 
• VAT on all holidays to the EU
• All facilities shown as free at your accommodation in the accommodation description or brochure price panel. Please note, there may be charges for other facilities such as sunbeds, porterage, safety deposit boxes, air-conditioning, sauna, sports and equipment hotel run children’s clubs and cots.

• Port taxes

• Coach transfers to and from port, hotel and resort airport; all baggage handling at ports

• Tips to cruise ship crew

• All meals aboard ship. Meals at hotel accommodation on a Cruise & Stay/Stay & Cruise holiday. See individual hotel/apartment accommodation descriptions for ‘W